My shipping and billing addresses are different
What is included in ‘Free Shipping’?
How are shipping costs calculated?
Will my package need a signature when it is delivered?
Do you ship internationally and if so are there any customs related charges?
Do you ship UPS or USPS?
Do you offer gift- wrapping?
Do you ship to P.O. Boxes?
Do you offer shipping insurance?
How quickly are things shipped?
What is the average shipping speed?
How do I know if my item has been shipped?
How are eBay guaranteed shipping rates calculated?
What happens if my item does not arrive within the guaranteed shipping time?
A billing address is not required so you only need to enter your shipping information.
Most tuning equipment, ski apparel, backcountry touring equipment, boot heaters, and accessories ship for free.
- We do not offer complimentary shipping for tuning machines, wax tables or ski bags.
- Depending on the weight of the item, complimentary shipping will either be USPS First Class or USPS Priority.
- Therm-ic FootWarmer Power Pack Set Max will ship UPS because it contains Ni-MH batteries
Skis and Snowboard shipping costs will be calculated at check-out based on the item’s weight and your location. We try to only charge only the amount of actual shipping.
No, we do not require a signature for packages delivered. If you would like to require a signature then please make a note of it in your order at check-out.
Yes! We can ship anywhere in the world. Please be advised: By default, any applicable taxes and duties are billed to the recipient of an international shipment. Once customs officials determine the taxes and duties due, the recipient will be contacted to pay any charges so that the shipment can continue to move toward its destination. Utah Ski Gear in no way accepts responsibility FOR taxes associated with ANY order. It is the customer’s full responsibility to pay any return shipping fees associated with this order.
We continue with regular shipping on Saturdays during peak season (September-April 15th). During off-peak season we ship Monday-Friday.
Your confirmation email will contain a tracking number for your package. Please contact us if you need not receive a confirmation email or tracking number.
If you opt for the ‘free shipping’ option at check-out then it will either be shipped USPS Priority or USPS First Class, depending on the weight of the item. However, electronic boot heater batteries with Lithium batteries must be shipped through UPS. You can also choose an alternative shipping method at check-out to match your needs. Items that do not qualify for free shipping will be shipping depending on your selected shipping method.
Orders shipped through USPS can be delivered to P.O. boxes, but UPS does not allow shipment to P.O. Boxes.
We do not offer shipping insurance, but all of our products are 100% satisfaction guaranteed so we will be happy to exchange a product in the unfortunate case that it is damaged or lost during shipping.
We do our best to ship everything out the day it is ordered. The exceptions are: if an item is ordered after 5 pm, on a Sunday, or on a federal holiday.
On average USPS First Class and USPS Priority mail will take 3-5 days. If you choose to overnight your item, please call our store to make sure that is a possibility for the desired product. Upgraded and expedited shipping options are available at check-out.
- You will receive a confirmation email when your order has shipped.
- To further track your shipment, you can click on ‘track package’ under ‘my orders’
- You can track your package on ‘purchase history’ under ‘my account
- You will receive an email with a tracking number once your package has shipped
- eBay’s guaranteed shipping times are automated and calculated through an online system. They do not necessarily accurately reflect shipping speeds.
- If you would like to keep the item then you can ‘Report Late Delivery’ under your purchase history and you will receive a $5 eBay voucher. If you no longer need the item then we can send you a pre-paid shipping label for you to send the item back.